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Your main responsibilities will include but not be limited to: Reinforcing the Platinum Service through Hospitality, CRM, and promotions across multiple brands.
Website Navigation, description: Reporting to the VIP Team leader, the VIP account manager will be responsible for: Responding to customer requests and questions regarding service, products and account information while answering calls, emails and instant chat messages from customers and maintain a rapid response rate.
Supporting Customer Service functions globally to ensure VIP service is maintained 24/7.Help with learning the local language 25 days holiday Gibraltar bank holidays (approximately 12 days).Work alongside our Product teams to increase player activity and drive turnover.Meet and host VIPs at Hospitality events.You thrive under pressure rising to any challenge presented to you.You are a good listener, empathetic and discreet.Oct152016, location Gibraltar, we are looking for a new VIP Casino Account Manager to join our Gibraltar base team.Heres HOW, copyright m By Y group ltd.



A commitment to continuously improving the service offered to high value clients.
Deliver the VIP Casino Business plan through product and channel growth at Customer and Group level.
Proactively contacting customers via phone and chat following a structured sales process to maximise Business opportunities while maintaining high levels of grammar, listening and verbal skills.
The doors of our most prestigious VIP club are now open for you!
Personable and engaging communication skills through a variety of mediums.Proven ability in task management, prioritising and the ability to take ownership of daily workload.Manage a VIP Service in Casino that acts as a differentiator to the service of competitors.Plus many more lifestyle perks as part of being a William Hill employee.Act as VIP Champion for Platinum Customers, ensuring contacts/queries are handled as priority both individually and by all departments or 3rd parties.William Hill actively support candidates, eligible to work in Gibraltar, who are open to relocating to further their career and in return we offer: An excellent re-location package typically covering moving costs, accommodation deposit and 1st months rent.This is a prestigious role with ample opportunity to demonstrate and be rewarded for your success and commitment to William Hill and our customers.Location: Derech Menachem Begin, Tel Aviv-Yafo Israel.Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant company procedures.We are looking for you to demonstrate: Excellent understanding of VIP, a passion for and experience of hosting VIP customers at events.You can also enjoy faster withdrawals rhyming bingo free printables and higher withdrawal limits, plus access to the high roller VIP tables.

This role is based in Gibraltar, providing the perfect opportunity to progress your career and take advantage of the cultural, lifestyle benefits of living in Gibraltar.
You will also be responsible for ensuring William Hill is compliant with UK Gambling Regulations to ensure we meet our commitments as a leading gambling business.
Send your CV, please attach Word or PDF format only.


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